QES credits explained
Qualified Electronic Signature (QES) credits are separate from your usual Envelope allowance. You’ll need one QES credit for each party, for each document they’re required to sign using QES.
The simple rule to remember is: each signer uses one QES credit per document.
How are QES credits calculated?
When you send an Envelope, the required QES credits are allocated to it based on the number of signers and documents requiring QES.
For example:
- One document requiring QES from one signer needs one QES credit.
- One document requiring QES from two signers needs two QES credits.
- Two documents requiring QES from two signers on both documents need four QES credits.
Recipients who aren’t required to use QES don’t need QES credits.
So, if your Envelope contains three recipients but only two need to apply QES to one document, you’ll need two QES credits.
When will I see how many credits I need?
Before you send your Envelope, the Summary & send page shows how many QES credits it needs and how many you currently have available.
You can also check your remaining QES credit balance on Your Billing Page.
Do QES credits expire?
No. Your QES credits don’t expire.
What if I don’t have enough QES credits?
You’ll need enough QES credits available before you can send an Envelope that requires QES.
If you’re short, the credit notice on the Summary & send page will show how many credits the Envelope needs.
What happens to my credits if an Envelope is cancelled or rejected?
If an Envelope is cancelled or rejected, any QES credits for signers who haven’t completed identity verification will be returned to your available balance.
If a signer has already completed identity verification, their QES credit has been used and won’t be returned.
If your Envelope has multiple QES signers, this means you may get some credits back while others have already been used.
Where can I check my QES credits?
You can see your available QES credits in Your Envelope Usage.
How do I purchase additional QES credits?
Any Super Admin will be able to purchase additional QES credits - simply navigate to your Subscriptions & Billing section, (Found by selecting your username towards the top-right when logged into Signable) you'll then find the 'Purchase QES Credit Bundles' just underneath your plan summary, like below:
